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BIN DHAEN HOLDING — IT Department | United Arab Emirates
NEW
Response SLA
< 4 Hours
Support Coverage
24 / 7
Group Entities
14 Companies
IT Team Base
UAE — On-Site
1
Identity
2
Company
3
Issue Type
4
Priority
5
Details
6
Submit
IT Service Request Form
REF:
BDH-IT-NEW
| Status:
OPEN
1
Requester Information
Full Name
*
Email Address
*
2
Company / Branch
Select Company or Branch
*
— Select company or branch —
Bin Dhaen Holding PSC
Sas Real Estate L.L.C
Sas Al Dar Real Estate L.L.C
Bin Dhaen Contracting L.L.C
Emirates Sas Engineering Consultants L.L.C
Sas FM Building Maintenance L.L.C
Bin Dhaen General Security Guard Services L.L.C
Riyad Al-Saliheen Center for Memorizing the Holy Quran
Al Hudaiba Mall L.L.C
Bin Dhaen Charity
Emirates Sas Ready Mix Co. L.L.C (EMIX)
Sas Aluminum & Glass L.L.C
Zabeel
Neuoral Ossis
Bin Dhaen Interiors L.L.C
3
Issue Classification
Issue Category
*
— Select issue type —
Printer Not Working / Toner / Cartridge
Scanner Not Working / Poor Quality
Laptop / Desktop Not Starting
Computer Slow / Freezing
Monitor / Screen / HDMI Issue
Keyboard / Mouse Not Working
New Peripheral Device Setup
Hardware Fault / Repair / Replacement
Internet / Wi-Fi Issue
VPN / FortiClient Connection Issue
Network Drive / Share Folder Access
Firewall / Etisalat Configuration
Remote / Site Office Access Issue
Email Access / Login Problem
Email Signature Setup / Update
New Email Account Creation
Phishing / Spam / Security Concern
Outlook Configuration Issue
NetSuite / Oracle Access / Login
NetSuite Workflow (PO, SO, PR, MR)
NetSuite Data Entry / Journal / Void
NetSuite Report / Ledger / History
NetSuite Module (Property, HR, Inventory)
NetSuite Error / Fatal Error
Intercompany Journal / Transaction
Software Installation / Request
Application Not Opening / Crashing
File / Excel / Word Not Opening
Software License / Activation / Renewal
Antivirus / Kaspersky Alert
Password Reset / Account Lockout
New User Setup / Onboarding
Share Folder / Drive Access Request
File / Folder Permission / Admin Rights
Attendance Machine / Fingerprint
New SIM Card / Upgrade / Renewal
Mobile Phone / App Issue
New Laptop / Desktop Setup
IT Asset Registration / Update
CAPEX Form / SOF for IT Assets
IT Asset Handover / Exit Clearance
Data Migration / Transfer
Conference Room / Meeting Setup
Report / Dashboard Creation
System Cleanup / Optimization
Portal / ESS App Access Issue
4
Priority Level
—
Low
Medium
High
Critical
🔵
Low
🟡
Medium
🟠
High
🔴
Critical
5
Issue Details & Attachments
Issue Description
*
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0
/ 20 minimum
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Service Request Portal