A living record of every system built, shipped, and planned by the BDH IT Department — maintained as the single reference for board and executive review.
Where the BDH IT Department stands today, at a glance.
25 live systems across five functional modules.
7 systems — portal, ticketing, AI assistant, live dashboards, staff directory, device registration.
7 systems — attendance, workforce management, onboarding.
5 systems — HR self-service portals.
5 systems — asset management, license compliance, facilities, task management.
1 Android app extending the ecosystem to the field.
IT support, helpdesk & operations — live across all 14 group companies.
Unified request, tracking, and self-help gateway for every employee across all 14 companies.
Bilingual (Arabic/English) chatbot that diagnoses and resolves routine issues before they reach an engineer.
Full lifecycle registry for every device — assignment, warranty, depreciation, disposal.
Automated 90/60/30/7-day alerts protect all 14 trade licenses from lapse.
Kanban workflow, live chat, and workload visibility for the IT department itself.
Mobile task logging and defect reporting, live at Al Hudaiba Mall.
Two new platforms extending visibility across the group.
Group-wide productivity and idle-time visibility, commissioned directly by the CEO. Records active vs. idle time using task-based detection — never keystrokes or screen capture — for an honest signal without invasive monitoring.
Auto idle recording, task start/stop, live daily hours.
Real-time productivity and idle time, per employee, group-wide.
10+ hours after-hours work auto-accrues a day off in lieu.
Completed vs. pending tasks; pending items roll to next day.
Turning three months of raw helpdesk logs into a five-minute leadership briefing.
Bar & donut visuals re-render instantly as filters change.
Click any chart segment to reach the underlying ticket list.
Resolution time and workload benchmarked per engineer.
Gated behind existing helpdesk authentication.
Stack: Bootstrap 5 · Chart.js · PHP · MySQL — on the department's existing gold-and-navy visual identity.
SAS Real Estate · Live since June 2026 · 6 service counters.
Built in-house in under 3 weeks, replacing a vendor proposal — with zero recurring license cost.
Extending the group ERP with a live CFO executive dashboard.
Live GL and subsidiary data via SuiteTalk REST APIs, 5-minute refresh.
Attendance and employee master data aligned for bulk import.
Fixed-asset depreciation aligned with the in-house Asset Management System.
Operational and financial KPIs shown side by side for department heads.
Beyond the 11 projects in active development — the next phase of BDH digital infrastructure.
Single Sign-On across every BDH system — the foundation for zero-trust security.
Version-controlled document workspace replacing shared drives and email.
Face ID / fingerprint clock-in on personal smartphones — no new hardware.
Real-time org charts and headcount analytics, integrated with SuitePeople.
Group-wide rollout with AI-assisted prioritization and automation.